FAQ | jurassic-aquatics

We here at Jurassic Aquatics, strive to provide the very best in customer service and quality fish. Here are a few general FAQ's that may help answer some general questions. As always, if you need to contact us by phone regarding any issues, please feel free!

What is the shipping and delivery policy for live fish orders?

Fish of high priority or of large size, Will be shipped via air cargo from airport to airport. We can walk you through this process if you are new. This is the MOST effective way to ship fish. We will also use FedEx and USPS for overnight shipping on smaller orders. Prices for each shipment vary, so we will discuss with each individual customer.

What do I do if a fish arrives DOA (dead on arrival)?

In the event of a DOA situation (unfortunately it does occur) please send us a email, text, or call as soon as the box is opened. Do NOT open bag proir to contact, as this will void any further reimbursement. We will replace or reimburse the price of the fish, shipping is NOT included.

I can't find the product I need, can you order it in?

If there is a fish that you just HAVE to have and do not see on the current stocklist, by all means let us know. We will try to obtain anything we can for a customer. In some cases this may mean an item will have to be pre-ordered. Just give us a call and we will work with you to try and find that special specimen!

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04 What payment methods do you accept?

We currently accept PayPal (mike_sema@yahoo.com) or we also are now accepting major credit cards. If you need to use a card rather than PayPal, just give us a call and we can walk you through the process.